Merchant Onboarding Specialist
Opportunity to work with a growing FoodTech SaaS company.
• Hands-on experience with restaurant technology and SaaS operations.
• Learning opportunities across merchant onboarding, customer success and business operations.
• Direct exposure to restaurant and food business partners.
• Performance-based growth opportunities.
• Collaborative and practical working environment.
Yumzip Technologies is looking for a Merchant Onboarding Specialist to help restaurant and food business partners successfully get started with the Yumzip platform.
In this role, you will support new restaurant partners during onboarding, assist with catalog and menu setup, guide merchants through their dashboard, and help ensure they are ready to start using Yumzip effectively.
The role is ideal for someone who enjoys working with businesses, solving practical problems, explaining technology in a simple way, and helping customers have a smooth onboarding experience.
• Coordinate onboarding for new restaurant and food business partners.
• Assist merchants with menu, catalog, product and basic account configuration.
• Guide merchants through the Yumzip dashboard and key platform features.
• Support merchants during their initial setup and activation process.
• Identify onboarding issues and coordinate with the relevant internal team for resolution.
• Maintain accurate onboarding information and follow up with merchants when required.
• Help merchants understand Yumzip's ordering, customer and business tools.
• Conduct basic training and provide clear guidance to new merchants.
• Collect merchant feedback and communicate recurring issues or improvement opportunities to the team.
• Ensure each assigned merchant receives a smooth and professional onboarding experience.
0–2 years of experience in customer support, merchant onboarding, operations, sales support or a similar role.
• Freshers with strong communication and learning ability may also apply.
• Good communication and interpersonal skills.
• Comfortable working with web-based software, dashboards and digital tools.
• Ability to explain technical or operational processes in simple language.
• Good problem-solving and follow-up skills.
• Ability to work independently as well as coordinate with internal teams.
• Basic understanding of restaurants, food businesses or digital platforms is an advantage.
• Willingness to work on-site in Nagaon / Tezpur, Assam.