Refund & Cancellation Policy
Important Notice
Yumzip operates strictly as a technology platform provider. Yumzip is not a payment aggregator, payment processor, merchant of record, or escrow service, and does not collect, receive, hold, transfer, settle, or control customer funds. All digital payments are processed directly into the independent restaurant's own payment gateway account. Consequently, Yumzip does not issue, process, or control refunds and does not determine refund eligibility decisions. Such decisions are made solely by the Restaurant.
1. Nature of Yumzip’s Technology Platform
Yumzip provides multi-tenant Software-as-a-Service (SaaS) infrastructure, offering independent restaurants ("Restaurants") their own branded websites, online ordering structures, and digital menus. When you place an order on a website powered by Yumzip, your commercial relationship and transaction are directly with that specific Restaurant.
Each Restaurant integrates, manages, and operates its own merchant payment gateway credentials. Yumzip serves as the technical software provider that transmits order information but does not have custody or administrative control over processing funds, settlements, or merchant accounts.
2. Restaurant Policies and Responsibilities
Since all order sales happen directly between the customer and the Restaurant, the responsibility for managing order updates, cancellations, and refund evaluations remains entirely with the individual Restaurant.
Each Restaurant manages its own operations and maintains its own terms, timelines, and guidelines regarding order updates or cancellations. Yumzip does not establish, govern, or oversee the operational policies of individual partner Restaurants. Customers are encouraged to review the respective Restaurant's guidelines prior to completing a purchase.
3. When and How to Contact the Restaurant
Customers should get in touch directly with the respective Restaurant regarding any questions or concerns about their order status. Because Yumzip functions solely as the underlying technology provider, the platform does not manage individual store operations. Please reach out to the Restaurant directly for:
- Requests to cancel an order after submission.
- Refund requests or order status questions.
- Inquiries regarding order accuracy or food preparation adjustments.
- Delivery updates, missing items, or unfulfilled orders.
- Billing adjustments, duplicate charges, or point-of-sale payment discrepancies.
4. Processing Timelines and Financial Institutions
When a Restaurant approves a refund, the processing window depends on the processing cycles of the Restaurant's integrated payment gateway, their merchant bank, and the customer's financial institution or card issuer.
Yumzip cannot guarantee refund approvals or specify payment settlement timelines. Depending on the payment method used (such as UPI, Debit/Credit Cards, or Net Banking), approved funds typically take a few business days to clear through standard banking networks and reflect in your account balance.
5. Chargebacks and Formal Disputes
Any formal payment disputes or chargeback requests initiated by a customer through their credit card provider or bank are routed directly to the Restaurant's connected payment gateway merchant account.
The Restaurant handles and resolves these transaction inquiries or chargeback disputes with their payment provider. Yumzip does not manage merchant dispute responses, submit transaction logs to financial institutions on a customer's behalf, or settle financial adjustments resulting from completed bank disputes.
6. Limitation of Responsibility
To the maximum extent permitted by applicable law, Yumzip, its affiliates, team members, or partners shall not be held liable for any direct, indirect, incidental, or consequential matters connected to:
- A Restaurant's individual decision regarding a cancellation request or refund eligibility.
- Processing delays, gateway downtime, or network errors occurring within a Restaurant's connected payment infrastructure.
- The business operations, service availability, or active fulfillment status of any Restaurant.
- Financial discrepancies or disputes arising from transaction processing executions.
7. Amendments to this Policy
Yumzip may update this Refund & Cancellation Policy from time to time to match platform updates or compliance adjustments. Changes become effective upon publication unless otherwise stated. Continued use of the Platform following updates constitutes acceptance of the revised policy.
8. Questions and Platform Administration
For help with specific order issues, fulfillment details, or pending refund updates, please use the store contact info provided on the specific Restaurant's website, app, or order receipt.
For questions regarding Yumzip's underlying software features or to report core technical platform issues, you can reach our operational support teams at: